Google review compliance
Built for honest, open review requests
Oui Systems is designed to help businesses request authentic customer feedback without review gating, incentives, pressure, or sentiment-based filtering.
Every customer should have the same opportunity to leave a Google review, share direct feedback, or take no action. Oui does not block, discourage, pre-screen, or redirect customers based on whether their experience was positive, neutral, or negative.
Direct feedback tools exist to help businesses listen, learn, follow up, and improve service. They are not a replacement for public review choice and should not be used to prevent negative reviews.
No review gating
The Google review option should remain available to customers regardless of sentiment.
No selective solicitation
Review invitations should not be limited to customers expected to leave positive reviews.
No incentives or pressure
Customers should not be rewarded, pressured, or instructed to leave a specific rating or message.
All feedback helps
Praise, concerns, and neutral feedback all help teams improve the real customer experience.